Shipping/Orders & Returns

Free 2 Day Domestic Shipping

14 Days Hassle Free Returns

Enjoy complimentary Domestic 2 Day shipping, and complimentary returns on all orders.

Free International Shipping and Returns included with every purchase

Shipping Times/Rates. How long does it take to receive my order?

THELOOSEGEMS is proud to offer complimentary FedEx 2 Day shipping on all U.S. Domestic orders. THELOOSEGEMS is also proud to offer FedEx Standard Overnight shipping for an additional $19.95 on all U.S. Domestic orders. THELOOSEGEMS also offers free International shipping for orders $99 and above.

THELOOSEGEMS makes every effort to ship orders of in-stock items the same day the order is placed. If order is placed before 12 P.M. EST shipment will be processed, & your order will arrive in 2 business days with standard shipping, or 1 business day with Overnight shipping. Delivery to PO Boxes is not available, but billing addresses may contain PO Boxes. Signature required upon delivery.

Orders placed after 12 P.M. EST Fridays, and holidays will be processed the following business day. Holiday delivery is not available.

Please note that occasionally in-stock items are in our Overseas location, and will need an additional 1-2 weeks to receive and ship out. We will make every effort to communicate any shipping delays within 24 hours of your order.

Return & Exchange Policy

Do you offer returns?

THELOOSEGEMS wants you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return items that are unaltered, free from new scratches, blemishes, cracks, chips, that may have been made by attempting to mount the stone, for a refund, exchange or merchandise credit within 14 days from the date of shipment. THELOOSEGEMS takes full responsibility from A-Z to not only supply you with Precious Gems, but also mount them. You can send in your own piece, create a custom design, or purchase from our website KALLATI.com.

After 14 days, orders may only be eligible for our "Two for one" upgrade policy. Eg: If you purchase a stone for $1000, you'll need to upgrade to a $2000 stone. Orders over $10,000 are eligible for a "1.5 for 1" upgrade policy. All refunds will be issued to the original form of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account.